Returns

If you're not 100% satisfied with your purchase, MY KILOMETRE is happy to exchange or refund your order within 60 days of purchase. 

All returned items must present in resellable condition. This refers to garments that have not been ridden in, are unwashed and unaltered and present without odour or marks. All product tags and packaging must be returned.

If the garment does not meet this criteria, unfortunately, we are unable to accept the return. 

All return shipping costs will be at the customers expense. 

Returns and exchanges are only available for full-price items purchased through mykilometresports.com. All sale items cannot be returned except in the case of a warranty claim. 

Warranty Claims

MY KILOMETRE products are made to world-class standards and with proper care all of our garments should exceed your expectations. We are happy to repair or replace (at no cost to the customer) any garments that appear to have manufacturing faults- including seams, zips, hardware and/or material abnormalities.

Please note this does not cover wear and tear, damage sustained in a crash, improper storage or washing and/or contact with inks or sunscreens.

 How to Return Items

• Before you return the items, please email us at mykilometresports@gmail.com and let us know that you are returning an item.
• When returning items please wrap the package securely, include a note with your full name and order number and send to: 

ATTN: MY KILOMETRE

6th Floor, Zhigao Office Building，Qingmeng Development Zone

Quanzhou City

Fujian Province

China，362000

………………………………………………………………….

Once we have received the returned products, exchanges will be processed within 2 business days and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

MY KILOMETRE takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance or ensure your package requires signature on pickup.